- Before work starts: if you cancel within a day of paying and before we begin preparing your file, we refund our fee in full.
- After a day when work starts: we refund the part of the fee for work not yet done. Your written quote shows how the fee is divided into stages.
- If we make a mistake: if an error by us causes a refusal or extra cost, we will redo the work free of charge.
- Refusals: a visa refusal by itself does not entitle you to a refund, because the decision is not ours.
- Third-party charges (embassy, visa centre, courier) follow those organisations’ own rules and we can’t refund the payment deposited to them.
Refunds are paid to the original payment method within 14 working days of approval.
