- Tell us by email, phone or in person. Quote your reference number if you have one.
- We acknowledge every complaint within 3 working days and name the person handling it.
- Someone not involved in your case investigates and replies in writing within 10 working days.
- If you are not satisfied, ask for the managing director to review it. You will get a final written answer within 10 further working days.
- You can also contact the Directorate of National Consumer Rights Protection.
- Office
- MM Rahim, Paltan, Dhaka – 1000, Bangladesh
- Hours
- Saturday to Thursday, 10am to 6pm
- WhatsApp
- Message us on WhatsApp
Please don’t send passport or bank documents on WhatsApp. We’ll give you a secure upload link.
